Blue Sky Moroccan Rug Desert Plant Rug

<h4><strong><span data-preserver-spaces=”true”>How long will it take to get my custom rug from the moment I order?</span></strong></h4>

<span data-preserver-spaces=”true”>Orders are processed within 24 hours and sent straight to our weavers, who start making your custom piece right away if it’s not available in stock. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 4 to 6 weeks. The drying process takes a bit longer in the winter months, so please allow an additional 1-2 weeks for delivery.</span>

<h4><strong><span data-preserver-spaces=”true”>How much does shipping cost?</span></strong></h4>

<span data-preserver-spaces=”true”>It’s on us!</span>

<h4><strong><span data-preserver-spaces=”true”>Where do you ship?</span></strong></h4>

<span data-preserver-spaces=”true”>We currently ship anywhere around the Globe.</span>

<h4><strong><span data-preserver-spaces=”true”>How do I know when my order has shipped?</span></strong></h4>

<span data-preserver-spaces=”true”>As soon as your rug leaves Morocco, we’ll send you a tracking number to follow its journey across the Oceans.</span>

<h4><strong><span data-preserver-spaces=”true”>Is there a way to get my rug sooner?</span></strong></h4>

<span data-preserver-spaces=”true”>In a rush? Send us a note at contact@moroccan-carpet.com, and we’ll do everything we can to accelerate the process, but remember weaving a Berber rug by hand takes time!</span>

<h4><strong><span data-preserver-spaces=”true”>What do I do if my rug is damaged during shipping?</span></strong></h4>

<span data-preserver-spaces=”true”>We take every precaution to keep your rug safe in transit, but if something happens along the way, don’t worry. Contact us via contact@moroccan-carpet.com, and we’ll make it right.</span>

<h4><strong><span data-preserver-spaces=”true”>What are my delivery options?</span></strong></h4>

<span data-preserver-spaces=”true”>All orders are shipped via DHL or FedEx International Air from Morocco.</span>

<h4><strong><span data-preserver-spaces=”true”>How long does delivery take once my order has shipped?</span></strong></h4>

<span data-preserver-spaces=”true”>All items are shipped by air from Rabat, so your order shouldn’t take more than 3-5 business days between the time it takes off and when it arrives at your door if you are in the United States or Europe, and 4-21 days if You are in Asia and the rest of the Globe.</span>

<h4><strong><span data-preserver-spaces=”true”>Do I need to be there to sign for my delivery?</span></strong></h4>

<span data-preserver-spaces=”true”>Someone will need to be present at the address to sign for the delivery of your rug.</span>

<h4><strong><span data-preserver-spaces=”true”>Can I cancel my order?</span></strong></h4>

<span data-preserver-spaces=”true”>After placing an order, you have until 9:00 PM GMT on the following day to cancel and receive a refund.</span>

<h4><strong><span data-preserver-spaces=”true”>How do I check the status of my order?</span></strong></h4>

<span data-preserver-spaces=”true”>We’ll send you an email each time your rug makes a move. If you’re feeling a bit impatient, drop us a note at Contact@moroccan-carpet.com, and we’ll be back to you with a status update within 2-3 days.</span>

<h4><strong><span data-preserver-spaces=”true”>How often will I receive updates on my order?</span></strong></h4>

<span data-preserver-spaces=”true”>We’ll send you a note at each significant step in the process! You’ll hear from us when:</span>

<ol>

  <li><span data-preserver-spaces=”true”>We’ve received your custom order.</span></li>

  <li><span data-preserver-spaces=”true”>When our team of weavers gets to work on your rug.</span></li>

  <li><span data-preserver-spaces=”true”>When your carpet is woven, washed, and ready to go.</span></li>

  <li><span data-preserver-spaces=”true”>When your order leaves Morocco, or if the rug is available in stock, you will get a FedEx or DHL tracking number showing exactly where the carpet is.</span></li>

</ol>

<h4><strong><span data-preserver-spaces=”true”>How do I know when my order has shipped?</span></strong></h4>

<span data-preserver-spaces=”true”>As soon as your rug leaves Morocco, we’ll send you a tracking number to follow its journey.</span>

<h4><strong><span data-preserver-spaces=”true”>How long will it take to get my custom rug?</span></strong></h4>

<span data-preserver-spaces=”true”>Orders are processed within 24 hours and sent straight to our weavers, who start making your custom piece right away. The process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 8 to 10 weeks. The drying process takes a bit longer in the winter months, so please expect an additional 1-2 weeks for delivery.</span>

<h4><span data-preserver-spaces=”true”>Where are Moroccan carpets made?</span></h4>

<span data-preserver-spaces=”true”>Our rugs are made in the Atlas Mountains, about 2 hours outside Meknes.</span>

<h4><span data-preserver-spaces=”true”>What is Moroccan Carpet made from?</span></h4>

<span data-preserver-spaces=”true”>Each Moroccan Carpet is made from 100Middle &amp; high Atlas wool.</span>

<h4><span data-preserver-spaces=”true”>How do you ensure quality rugs?</span></h4>

<span data-preserver-spaces=”true”>We’ve done years of research and partner with only the most talented artisans who have been making rugs for generations. The quality of our carpets is what we’re most proud of! Check what our clients say about us.</span>

<h4><span data-preserver-spaces=”true”>I’m a designer, can I order something even more special for a client?</span></h4>

<span data-preserver-spaces=”true”>Of course! We love to help designers realize their custom vision.</span>

<span data-preserver-spaces=”true”>Send us a note at Contact@Moroccan-carpet.com with your sketches, ideas, or whatever you have, and we’ll get to work.</span>

<span data-preserver-spaces=”true”>Pricing will depend on the complexity and size of the request.</span>

<h4><span data-preserver-spaces=”true”>What should I do if I want a design I don’t see?</span></h4>

<span data-preserver-spaces=”true”>If there’s something you’re dreaming about but don’t see on our website, send us a note at contact@moroccan-carpet.com, and we’ll see what we can do!</span>