How long will it take to get my custom rug from the moment I order?
Orders are processed within 24 hours, and sent straight to our weavers who start making your custom piece right away if it’s not available in stock. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 4 to 6 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1-2 weeks for delivery.
How much does shipping cost?
It's on us!
Where do you ship?
We currently ship anywhere in the Globe.
How do I know when my order has shipped?
As soon as your rug leaves Morocco, we'll send you a tracking number to follow its journey across the Oceans.
Is there a way to get my rug sooner?
In a rush? Send us a note at firstname.lastname@example.org and we'll do everything we can to accelerate the process, but remember weaving a Berber rug by hand takes time!
What do I do if my rug is damaged during shipping?
We take every precaution to keep your rug safe in transit, but if something happens along the way, don't worry. Contact us via email@example.com and we'll make it right.
What are my delivery options?
All orders are shipped via DHL or FedEx International Air from Morocco.
How long does delivery take once my order has shipped?
All items are shipped by air from Rabat, so your order shouldn't take more than 3-5 business days between the time it takes off and when it arrives at your door if you are in the United states or Europe and 4-21 days if You are in Asia and the rest of the globe.
Do I need to be there to sign for my deliver?
Someone will need to be present at the address to sign for the delivery of your rug.
Can I cancel my order?
After placing an order, you have until 9:00 PM GMT of the following day to cancel and receive a refund.