Conditions générales d'utilisation
Effective Date: March 31, 2019
Welcome to Moroccan Carpet! Please carefully review these Terms & Conditions before using our website. By accessing or shopping on www.moroccan-carpet.com (the “Site”), you agree to be bound by these terms, along with any future modifications.
→ Use of the Site
All content on the Site, including images, designs, icons, videos, and text (collectively referred to as “Contents”), is protected under copyright and trademark laws. These materials are the exclusive property of Moroccan Carpet or our licensors. The Site and its Contents are intended for personal, non-commercial use only.
→ Restrictions
- You may not copy, reproduce, distribute, modify, or sell any part of the Site or its Contents without written consent from Moroccan Carpet.
- Unauthorized commercial use, including framing or embedding our proprietary content, is strictly prohibited.
→ Third-Party Links
Our Site may feature links to third-party websites for your convenience. Moroccan Carpet does not endorse or control these websites and is not responsible for their accuracy, content, or availability. Access to these external sites is at your own risk.
→ Site Transactions
Moroccan Carpet reserves the right to:
- Refuse or cancel any order at our sole discretion.
- Limit or restrict quantities per order, household, or customer account.
- Adjust product descriptions or prices without prior notice.
If we make changes to your order, we will notify you via the contact details provided during checkout.
→ Shipping Policy
We are proud to offer fast and reliable shipping services through DHL Express, UPS, and Aramex.
- Weaving Time: Custom rugs are handcrafted and take 3–6 weeks.
- Shipping Duration: Delivery typically takes 4–5 business days after dispatch.
→ Rug Return Policy
Your satisfaction is important to us. If you wish to return your rug, please follow these guidelines:
- The rug must be in its original condition with no signs of wear.
- Contact us via email within 5 days of receiving the rug.
- The item must be returned within 14 days for a full refund.
Note: Return shipping costs are the customer’s responsibility.
→ Restocking Fees
For custom orders, a 30% restocking fee of the original price applies.
→ Errors & Inaccuracies
We strive for accuracy but occasionally may feature errors or omissions in product descriptions, pricing, or availability. Moroccan Carpet reserves the right to:
- Correct errors without prior notice.
- Cancel or update orders affected by inaccuracies.
→ Indemnification
By using our Site, you agree to indemnify Moroccan Carpet, its affiliates, and staff against any claims, losses, or damages arising from your use of the Site.
→ Limitation of Liability
To the fullest extent permitted by law, Moroccan Carpet and its affiliates are not liable for any:
- Direct or indirect damages resulting from the use of the Site.
- Inaccuracies, interruptions, or defects on the Site.
Your use of the Site is at your own risk.
→ Modification/Termination of Services
Moroccan Carpet reserves the right to modify or terminate this Site, its Content, or your access to it at any time without notice.
→ Choice of Law
These terms are governed by the laws of the Kingdom of Morocco. Any disputes shall be resolved under Moroccan jurisdiction.
→ Disclaimer
The Site and its Contents are provided “as is” without warranties of any kind. Moroccan Carpet disclaims all implied warranties, including those of merchantability and fitness for a particular purpose.
→ Contact Information
For any questions or concerns, please contact us:
Tapis marocain LTD
Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Phone: +44 7868 702108
Courriel : contact@moroccan-carpet.com
Atelier : WeBerber
Address: 20 Rue 22 Hay Karama 2, 15000 Khemisset, Morocco
Courriel : contact@weberber.com
