→ How long does it take to receive a custom rug?
Orders are processed within 24 hours. If your rug is not in stock, our weavers begin crafting your piece immediately. The process of weaving, washing, and shipping takes approximately 4 to 6 weeks. During winter, drying may extend delivery by 1-2 weeks.
→ ¿Cuánto cuesta el envío?
Shipping is completely free. It is on us!
→ ¿Dónde se realizan los envíos?
We ship worldwide, delivering handcrafted Alfombras marroquíes to every corner of the globe.
→ Which shipping services do you use?
We partner with premium shipping providers like DHL Express, UPSy Aramex to ensure safe and timely delivery.
→ How will I know when my order ships?
Once your rug departs Morocco, you’ll receive a tracking number to follow its journey.
→ Can I expedite my order?
Need your rug faster? Email us at contact@moroccan-carpet.com, and we’ll do our best to speed things up. Please note that hand-weaving takes time.
→ What happens if my rug is damaged during shipping?
If your rug arrives damaged, email us at contact@moroccan-carpet.com. We’ll resolve the issue promptly.
→ What are the delivery options?
All orders are shipped via premium services like DHL Express, UPS, or Aramex for reliable and efficient delivery.
→ How long does delivery take once shipped?
Delivery typically takes 3-5 business days for customers in the U.S. and Europe. For Asia and other regions, expect 4-21 days.
→ ¿Realizan entregas los fines de semana?
Weekend delivery depends on the policies of the shipping carrier in your region. Please check with us for details.
→ Do I need to sign for my delivery?
Yes, someone must be present to sign for the rug upon delivery.
→ How can I check the status of my order?
You’ll receive email updates at every major step:
- Order confirmation.
- When weaving begins.
- When your rug is ready.
- When it ships, along with a tracking number.
Still curious? Email us at contact@moroccan-carpet.com for updates.
→ ¿Puedo devolver mi alfombra?
All sales are final. Please double-check your measurements, colors, and design before placing an order.
→ ¿Puedo anular mi pedido?
You can cancel your order until 9:00 PM GMT the day after placing it.
→ What if I’m not happy with my order?
We aim for perfection! Reach out with any questions before placing your order to ensure it meets your expectations.
→ Where are your rugs made?
Our rugs are handcrafted in the Middle Atlas Mountains, about two hours from Meknes.
→ What materials are used?
Every Moroccan carpet is made from 100% Middle and High Atlas wool, ensuring durability and authenticity.
→ How do you ensure quality?
We partner with skilled artisans who have perfected their craft over generations. Check out our customer reviews to see their incredible work!
→ Can designers create custom orders?
Absolutely! Email us at contact@moroccan-carpet.com with your designs or ideas, and we’ll bring them to life. Pricing depends on complexity and size.
→ What if I want a design that’s not on your website?
Email us at contact@moroccan-carpet.com with your vision, and we’ll explore making it a reality.
→ Contact Us :
Alfombra marroquí LTD
Address: 71-75 Shelton Street, London, Greater London WC2H 9JQ, United Kingdom
Correo electrónico: contact@moroccan-carpet.com
Phone: +44 7868 702108
Taller: WeBerber
Address: 20 Rue 22 Hay Karama 2, 15000, Khemisset, Morocco
Correo electrónico: contact@weberber.com
