How do I check the status of my order?We'll send you an email each time your rug makes a move. If you're feeling a bit impatient, just drop us a note at Contact@moroccan-carpet.com and we'll be back to you with a status update within 2-3 days.
How often will I receive updates on my order?At each major step in the process, we'll send you a note! You'll hear from us when: (1) we've received your custom order, (2) when our team of weavers get to work on your rug, (3) when your rug is woven, washed, and ready to go, and (4) when your order leaves Morocco or if the rug is available in stock you will get a FedEx or DHL tracking number that show where the rug is exactly.
How do I know when my order has shipped?As soon as your rug leaves Morocco, we'll send you a tracking number to follow its journey.
How long will it take to get my custom rug?Orders are processed within 24 hours, and sent straight to our weavers who start making your custom piece right away. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 8 to 10 weeks. In the winter months, the drying process takes a bit longer, so please expect an additional 1-2 weeks for delivery.
Where are Moroccan carpets made?Our rugs are made in the Atlas Mountains, about 2 hours outside of Meknes.
What are Moroccan Carpet made from?Each Moroccan Carpet is made from 100% Middle & high Atlas wool
How do you ensure quality rugs?We've done years of research and partner with only the most talented artisans who have been making rugs for generations. The quality of our rugs is what we're most proud of! Check what our clients say about us.
I'm a designer, can I order something even more special for a client?
Of course! We love to help designers realize their own custom vision.Send us a note at Contact@moroccan-carpet.com with your sketches, ideas, or whatever you have and we'll get to work. Pricing will depend on the complexity and size of the request.
If I want a design I don't see, what should I do?
If there’s something you’re dreaming about but don’t see it on our website, just send us a note at Contact@moroccan-carpet.com and we'll see what we can do!